We are committed to keeping your private information private! We will not sell, rent or lease your private information. Any information we collect is used only to ensure you receive your order as quickly and efficiently as possible and to include you in promotional offers for luxxlondon.com friends.
What is your returns policy?
All products purchased through this website are covered by our 14 day guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 7 days of your order date and we will refund your money in full. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error. Each returned item will be tested. In case the item is found not to be faulty by our test center it may be returned to you and you will be liable for the postage. We will not refund postage for items found to be in good working order. Please include your name and address and an explanation as to why you are returning the item(s).
Cancellations and delays
We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control.
Where do we ship from?
We ship from London, UK.
What sort of payment options do you offer?
We accept all major Credit Cards, Debit Cards and Paypal.
What crystals do you use?
We use Swarovski Elements. They are considered the finest crystals in the world. These Austrian crystals are machine cut and polished to the highest standards of quality.